GET BOOKS · CUSTOMER CARE
Book Returns, Refunds & Exchanges
Return or exchange books on Get Books with no deadline. Refunds depend on book condition, with full refunds for damaged, defective or wrong books.
Last updated: 18 October 2026
RETURN, REFUND AND EXCHANGE POLICY
This policy applies to physical books bought, borrowed or traded with Get Books (SMC-Private) Limited, whether sold by Get Books or by a seller on the Get Books Marketplace. It does not cover eBooks, PDFs or other digital products, or products other than books.
Our promise
If a book you receive does not meet the quality we promised, you can return or exchange it without conditions and receive a full refund or store credit. This covers books that arrive:
- Damaged in transit
- With a defect, such as missing or misprinted pages or a broken binding
- In a lower condition than the one shown on the listing
- As the wrong title, edition or format
How returns work
- Condition, not time. Returns and exchanges depend on the condition of the book when it comes back to us, not on how long you have had it. There is no deadline for a return.
- No book goes to landfill. We follow the principle of the circular economy. Every returned book is resold, exchanged, donated or recycled.
- Refund or credit. You can choose a refund to your original payment method or bank account, or store credit to use on Get Books.
How much you get back
If you return a book for any other reason (for example, you have finished it or changed your mind), the refund or credit is the price you paid, less a depreciation percentage. A returned book usually loses some value, even if it looks new. The percentage depends on the condition the book was in when you bought it and the condition it is in when you return it. Conditions are defined in our Book Condition Policy.
Depreciation deducted from the price you paid
| Condition when returned | Bought as New | Bought as Like New | Bought as Very Good | Bought as Good |
|---|---|---|---|---|
| New | Case by case | – | – | – |
| Like New | 25% | Case by case | – | – |
| Very Good | 30% | 20% | Case by case | – |
| Good | 35% | 25% | 15% | Case by case |
| Acceptable | 50% | 30% | 10% | 10% |
Returned in the same condition? We inspect every book. If we approve it in the same condition in which you bought it, we can add the full price to your credit or refund it, depending on the case. Books bought in Acceptable condition and returned in the same condition are assessed the same way.
Example: you buy a New book for Rs 1,000 and return it later in Good condition. The deduction is 35%, so you receive Rs 650 as a refund or credit.
Books we cannot refund
- Unacceptable condition. Books returned with missing pages, unreadable text, or that are torn or heavily marked cannot be refunded. With your consent, we will pass them on for reuse or recycling.
- Made on Demand books. Books printed especially for your order can be returned only if they arrive damaged, have a printing defect, or differ from their description. In those cases you receive a full refund or a reprint.
- Rare and collectable books. First editions, signed copies and scarce titles are assessed one by one. Contact us before returning one.
Products other than books
All sales of stationery, accessories, arts and crafts, merchandise and other non-book products are final and cannot be returned or exchanged, unless the item arrives damaged, defective or different from its description.
How to return or exchange a book
- Contact our support team with your order number and photos of the book.
- We confirm the condition grade and the amount you will receive.
- Send the book to us or drop it off at our office, as we advise. Return delivery is paid by you, unless the book arrived damaged, defective, wrong or below its listed condition, in which case we pay.
- Once we receive and check the book, we issue your refund or credit within 7 working days.
If you disagree with the condition we assign, we will share photos and explain our grading before any refund is made.
Your legal rights
Nothing in this policy limits your rights under applicable consumer protection law in Pakistan.
Contact
Customer support: Email: seller-support@getbooks.com.pk · WhatsApp: 0347 8890026
Get Books (SMC-Private) Limited, 502 B, 5th Floor, Evacuee Trust Complex, adjacent to Marriott Hotel, Sector F-5/1, Islamabad
Sellers: see section 12 of our Seller Terms & Conditions for how returns affect your payouts.